How
long does it take to set up an account?
Orders
can be set up in less than 5 minutes but not greater
than 24 hours. You will recieve an email with all
the information you need to access your new hosting
account.
Can
I host international domains?
Yes,
we currently have clients that use .ca, .il, .tc,
.nu, .ve, and many other international domain names.
Do
you offer NT or UNIX plans?
We offer
UNIX web hosting accounts (Red Hat Linux). We
do not handle Windows on any machines due to its overall
instability and obsessive cost for licensing.
How
do I access my control panel?
The email
your recieve imediatly after purching a hosting account
will contain that information.
What
are the nameservers for the current machine?
The name
servers for your domain will be in the information
we send you.
How
do I FTP into my account?
First
you must obtain an FTP program such as Cute FTP or
Fetch. Once you have an FTP program, type in
"yourdomain.com" as the host address.
Supply your username and password in the according
fields. Once logged in, you have complete access
to your account.
Is
there anyone I can call for help and questions?
Yes!
Sales and support: US: 1-800-574-0902 or International:
+1-510-870-2470 be sure to tell them our site ID is 5465.
Where
are my statistics?
Click
the report button after logging into Cpanel and hit
the Webalizer option. This will open a new window
to Webalizer with all your statistics for that domain.
What
is the full path to my cgi-bin?
/home/username/public_html/cgi-bin
Which
folder do I load my web pages to?
You should
place all of your web documents in the public_html
directory.
I
keep getting errors when trying to publish with Frontpage?
The most
common problem is not using the full url when uploading
your site. Make sure you use the entire http://www.domain.com
in the address you are attempting to publish to.
What
version of MySQL comes installed on your servers?
MySQL
3.22.46
How
long does it take for my DNS changes to update world
wide?
Normally
you can expect to see your web site DNS to change
within 24 hours once you have made the modifications
at your registrar. However, we have seen it take up
to 7 days in some cases where registrars and ISPs
are a little slower
| Do have even
more question? That's okay! Here's the link to
the main support site at the computer data center. |
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