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Please say our "ID 5465" to the associate that is on the other end of the line. This will speed up your service and assure your satisfaction!

Contact Technical Support By Phone:
US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-0646
UK PHONE : +44-20-8789-5066
AU PHONE : +61-2-8003-5987

Contact Technical Support By Web: Tech. Support

support
How long does it take to set up an account?

Orders can be set up in less than 5 minutes but not greater than 24 hours. You will recieve an email with all the information you need to access your new hosting account.

Can I host international domains?

Yes, we currently have clients that use .ca, .il, .tc, .nu, .ve, and many other international domain names.

Do you offer NT or UNIX plans?

We offer UNIX web hosting accounts (Red Hat Linux). We do not handle Windows on any machines due to its overall instability and obsessive cost for licensing.

How do I access my control panel?

The email your recieve imediatly after purching a hosting account will contain that information.

What are the nameservers for the current  machine?

The name servers for your domain will be in the information we send you.

How do I FTP into my account?

First you must obtain an FTP program such as Cute FTP or Fetch.   Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields.  Once logged in, you have complete access to your account.

Is there anyone I can call for help and questions?

Yes! Sales and support: US: 1-800-574-0902 or International: +1-510-870-2470 be sure to tell them our site ID is 5465.

Where are my statistics?

Click the report button after logging into Cpanel and hit the Webalizer option. This will open a new window to Webalizer with all your statistics for that domain.

What is the full path to my cgi-bin?

/home/username/public_html/cgi-bin

Which folder do I load my web pages to?

You should place all of your web documents in the public_html directory.

I keep getting errors when trying to publish with Frontpage?

The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to.

What version of MySQL comes installed on your servers?

MySQL 3.22.46

How long does it take for my DNS changes to update world wide?

Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower

 
Do have even more question? That's okay! Here's the link to the main support site at the computer data center.
More FAQ - Frequently Asked Questions: FAQ


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